Help / FAQ

Subscriptions

Who do I contact if I have a question about my subscription?
Where can I find my subscription number?
How do I change the delivery address of my print subscription?
I am missing a copy of the magazine. How do I claim it?
How do I order a back issue?
Can I access my online subscription from more than one computer?
I've forgotten my password or username.
What is included in my subscription to Metal Bulletin?
What are the current subscription rates?
How can I pay for my subscription?
What will appear on my credit card statement for my subscription?
When will my subscription start and finish?
How is a free trial different from a subscription?
How do I confirm my expiry date?
Will I be reminded before my subscription expires?

Metal Bulletin Price & Data Services

How many prices does Metal Bulletin offer?
How often are the prices updated?
Do you provide exchange prices such as those from the LME?
I have questions about the price specifications or the price methodologies or I'd like to contribute to MB's price collection process - who should I speak to?
I have a subscription to Metal Bulletin already so do I need a Data Licence to use the prices?
Why do I need a Data Licence?
Can I share Metal Bulletin prices internally?
Can I share Metal Bulletin prices with my clients?
Can I post Metal Bulletin prices on my website for my client to see?
I get Metal Bulletin prices through a third party such as Bloomberg or Thomson Reuters can I use them in my company's workflow?
How can I access Metal Bulletin Prices?
How are Data Price Feeds packaged?
How can I incorporate this feed into my everyday workflow?
How secure is a Data Price Feed?
What is the cost of a Data Price Feed?
Are there any restrictions when using a Data Price Feed?
Can you help if I have special requirements around the data I receive?
If I have questions about my current use of Metal Bulletin prices who should I speak to?

Security

Is your online payment
Will you store my credit card information?

Free Trials

How do I apply for a free trial?

Cancellations and Refunds

How do I cancel my subscription?

Privacy

What terms and conditions apply to my use of the service?

Email news alerts

What precautions are taken to secure my privacy?
What are e-mail newsletters? How do I subscribe to receiving the e-mail newsletters?
How do I unsubscribe from the e-mail newsletters?
Why have I stopped receiving the e-mail newsletters?

Editorial

Who should I contact if I have a question about prices and the content of Metal Bulletin?

Customer Service

Who do I contact if I have a question about my subscription?
For advice and tips on how to use the Metal Bulletin website please download our User Guide.

If you have any questions regarding your subscription, please contact us using our customer service online form.

Alternatively, please contact us using the details below:

Customer Services
Metal Bulletin - Euromoney Institutional Investor plc
PO Box 18083
London
EC4V 5JS
United Kingdom
help@metalbulletin.com
Telephone: +44 (0) 20 7779 7390 or 8610
Fax: +44 (0) 20 7779 8602

To help us deal with your enquiry, please quote your subscription number, your name and and the title of the publication in your correspondence.

Where can I find my subscription number?
Your subscription number appears on the address label of your print copy. It can also be found on your invoice and receipt. It will start with MBW/000...

How do I change the delivery address of my print subscription?
We require all address changes, including individual names and email address, to be submitted in writing. This can be via email , fax or by post. Click here for contact details of Customer Services.

Please remember to state the old address and the new address, and most importantly, your subscription number, to allow us to retrieve and change your details.

I am missing a copy of the magazine. How do I claim it?
Please note: our period for claiming a missing issue is within the last three cover dates. This is to ensure we have the issues in stock and also so we can look into the distribution. Please contact Customer Services, stating the subscription number, newspaper and the cover date of the issue you are missing and we will investigate.

How do I order a back issue?
All articles are available on the archive section online. If you wish to purchase a past issue of the newspaper, please email us or call +44 (0)20 7779 8260 with the date of the issue you require.

Can I access my online subscription from more than one computer?
The level of access is dependent on your contract with Metal Bulletin. Your access is restricted to either a single fixed machine, to a specified number of machines or you can purchase a site licence for your team or entire organisation. For more information on such corporate group access, please contact +44 (0) 20 7779 8260.

I've forgotten my password or username.

Please try the password reset function on the Metal Bulletin website. If this has not resolved your access problem, please contact Customer Services , quoting your subscription number and the full name of the subscriber. For your security the login details will only be sent to your registered email address.

Subscriptions

What is included in my subscription to Metal Bulletin? 
Services and features vary based on different Metal Bulletin packages

What are the current subscription rates?
Please click here for our subscription rates for 2017-2018.

How can I pay for my subscription?
You may pay for your subscription online by credit card on the Metal Bulletin Store (Visa, Mastercard, American Express) or by requesting an invoice to be sent to your company. The invoice will state payment options, including details of cheque and bank transfers.

What will appear on my credit card statement for my subscription?
If payment is taken online your statement will have the reference - "EUROMONEY ONLINE TRAN LONDON". Otherwise it will show - "Euromoney Inst.Investor PLC London UK". For payments made through an Agency, please contact the Agency directly.

When will my subscription start and finish?
Your subscription expiry date can be found online here when you're logged in, as well as on your receipt. Alternatively please contact Customer Services.

How is a free trial different from a subscription?
When you register for a free trial, you receive online access to wwww.metalbulletin.com for a limited period of seven days. You will have access to four-week's worth of news and prices archive. Only one free trial per person is permitted. To upgrade to a full subscription, please contact us on +44 (0)20 7779 8260 or by sending us an email.

How do I confirm my expiry date?
Your subscription expiry date can be found online here when you're logged in or on your receipt, which will state the period of your subscription. You will have received a written receipt by post after your payment was processed. Finally you may prefer to contact Customer Services quoting your subscription number and the full name of the subscriber and we will be able to confirm this.

Will I be reminded before my subscription expires?
You will be reminded with emails and by post when your account is due for renewal. If we haven't heard from you as your subscription comes to an end, a consultant will contact you to enquire about your renewal to ensure your service is not discontinued (this includes your access to www.metalbulletin.com).

Metal Bulletin Price & Data Services

How many prices does Metal Bulletin offer?
We publish many hundreds of metals and raw material prices. For a list of prices please click here.

How often are the prices updated?
Our prices have a range of different release schedules: daily, twice-weekly, weekly and monthly. On the day of publication they will be updated by 4pm London, UK time.

Do you provide exchange prices such as those from the LME?
Following the acquisition of FastMarkets we offer all major exchange data on a live or delayed basis from the LME, CME and SHFE.

I have questions about the price specifications or the price methodologies or I'd like to contribute to MB's price collection process, who should I speak to?
If you would like to contribute to Metal Bulletin's pricing, or have comments on the grades, specifications and prices that we publish, feel free to contact Metal Bulletin's editor, Alex Harrison, aharrison@metalbulletin.com prices.

To view all Metal Bulletin's Non-Ferrous Methodology and Price Specifications, click here
To view all Metal Bulletin's Ferrous Methodology and Price Specifications, click here

I have a subscription to Metal Bulletin already so do I need a Data Licence to use the prices?
You do not need a Data Licence if the prices are for your personal use only. However, if the prices are being extracted from Metal Bulletin and redistributed to colleagues directly or via a company system then those people interacting with the data would need to be licenced separately. See Data Licence

Why do I need a Data Licence?
Metal Bulletin pricing data represents the most important part of our service offering. Metal Bulletin, in its role as a leading metals price reporting agency, has been investing in the personnel, compliance and technology infrastructure to support the development of its benchmark prices. In response to the growing adoption of Metal Bulletin's prices by companies in the metals value chain, we offer the Data Licence as the solution to receive and use our prices for key functions in sales and trading, as well as, mid and back office operations that also interact with pricing data. See Data Licence

Can I share Metal Bulletin prices internally?
Our pricing data can be shared internally as long as all direct and derived users are covered by a Data Licence. See Data Licence

Can I share Metal Bulletin prices with my clients?
Our prices can only be shared when part of an invoice or a credit note. Clients may not share in any other way our data externally with their counter parties. They would need to have their own Data Licence agreement with Metal Bulletin.

Can I post Metal Bulletin prices on my website for my client to see?
No this is not permitted. Your clients would need to subscribe directly with Metal Bulletin if they need access to our prices.

I get Metal Bulletin prices through a third party such as Bloomberg or Thomson Reuters can I use them in my company's workflow?
No, you will require a separate Data Licence if the use of those prices is for anything other than your personal use.

How can I access Metal Bulletin Prices?
Our data is available in the following delivery methods:

  • Exporting prices from the Price Book on the Metal Bulletin website
  • Approved third party distribution partners such as Bloomberg, Thomson Reuters and Morningstar
  • Metal Bulletin Data Price Feeds

How are Data Price Feeds packaged?
You can choose from the following groups of prices;

  • Base Metals
  • Steel and Raw Materials
  • Scrap (ferrous and non-ferrous)
  • Ferro Alloys and Minor Metals
  • All Metals Package
  • Live Exchange Data (LME, CME, SHFE)

How can I incorporate this feed into my everyday workflow?
The market data feed is set-up using an API/XML framework which means clients can access, integrate and manipulate our data using both standard independent software vendor and bespoke in-house applications and analytics. Most organizations with an IT team or a developer will be able to integrate this with relatively little effort. If you don't have any technical staff, we are able to provide support and code snippets to enable integration.

How secure is a Data Price Feed?
Each data request to the API is authenticated to ensure access is granted to the named user. Via the API, the risk of an employee infringing the terms of contract or disseminating data to unauthorized sources is reduced, as the data is delivered directly into client systems.

What is the cost of a Data Price Feed?
It depends on the number of users and how many price packages are required. We also offer enterprise-wide licences. Please request a quote from us at subs@metalbulletin.com

Are there any restrictions when using a Data Price Feed?
Sharing of Metal Bulletin data to unlicensed individuals amounts to violation of our policy and may lead to additional charges.

Can you help if I have special requirements around the data I receive?
We strongly recommend customers to use one of our standard package offerings however we understand that you may have bespoke needs around the feed we provide. We are able to support this only on a case by case basis and if the feed cannot be customized at the clients' end. We might have to pass on the development cost to customers based on requirements.

If I have questions about my current use of Metal Bulletin prices who should I speak to?
Please contact us at: subs@metalbulletin.com or call +44 (0) 20 7779 8260

Security

Is your online payment facility secure?
Our credit card payments are handled by our payment department, CyberSource, which uses state-of-the-art security tools and techniques to ensure that your online payment is completely secure. When you enter your credit or debit card details, a secure link is set up between your browser and Cybersource. If you would like more information, please visit www.cybersource.com.

Will my credit card information be stored by Metal Bulletin?
We do not store your full credit card information. The last four digits are retained temporarily as a reference only.

Free Trials

How do I apply for a free trial?
Please click here to start your free trial and follow the instructions or contact us on +44 (0)20 7779 8260.
The trial lasts seven days and you are entitled to one free trial per person.

Cancellations and Refunds

How do I cancel my subscription?
We require all cancellations to be submitted in writing. This can be via email, fax or by post. Please contact Customer Services .

Please state the subscription number and name and address of the subscriber. It would really help us to improve the quality of the service if you could tell us why you are cancelling.

What terms and conditions apply to my use of the service?
Please click here to view our terms and conditions.

Privacy

What precautions are taken to secure my privacy?
Metal Bulletin is committed to your privacy. Please click here to read our privacy policy.

Email news alerts

What are e-mail newsletters? How do I subscribe to receiving the e-mail newsletters?

As a subscriber you are entitled to receive the latest metals and steel news and prices to your inbox from Monday to Friday. Metal Bulletin enables you to customise the information you receive so whether your interest is in carbon steel flat products, minor metals or zinc scrap, you only sign up to the daily, weekly, or the breaking news alerts on the stories that you want to receive. Click here to update your Online Account: you can update your information at any time during your subscription and select which alerts you wish to receive.

How do I unsubscribe from the e-mail newsletters?

To unsubscribe from any newsletter please update your Online Account Preference page and de-select the alerts you do not wish to receive.

Why have I stopped receiving the e-mail newsletters?
Some newsletters are stopped by company firewalls and spam filters. Please check with your IT Department about allowing the newsletter through and add ems.euromoneyplc.com to your safe senders list. For instructions on how to set this up in your Outlook, please click here.

If this is not the case, please contact Customer Services, and we can look into this matter and check when the last newsletter was sent out. We can also double-check your email address is on the newsletter distribution list.

Editorial

Who should I contact if I have a question about prices and the content of Metal Bulletin?
Email subs@metalbulletin.com.